#MYHERITAGE FAMILY TREE BUILDER SOFTWARE#
Basic functions of their software and web site work only sometimes, sometimes it doesnt, sometimes it works in wrong way.Ĥ/ Not only that I lost all of my pictures, they copied and stole at least one of these pictures and presented it on their FB profile in a faked way. The funny thing is that they sell also my own data with my old mistakes, that I repaired in my database already long time ago… The packages of „unlimited“ pictures and profiles on web site is just a fake, the pictures you add they just cut to minimum and many of pictures, if they dont erase them, they reduce to such size that its impossible to use anymore. Actually not so nice, since they are selling the products in no-reasonable prices and still they beheave that they are giving you such a deal ! They are not ashamed to sell you products in a „sale“, while you are watching same offer with lower price online !!!! Disgusting thieves !ģ/ They copy databases of all users and then they selli t as part of „package“. It seems to be that their IT department, if there is some, even doesnt what to do, if they do something, barely know what they are doing.Ģ/ They are nice only when selling the products. They NEVER HELPED, they have no interest to help. It takes few years in totall already, nothing solved and I was more than patient, but nothing works and obviously it will never work. Their answer, if it ever comes, takes 2 weeks and more. And after certain time when I describe the problem again, it repeats the same. When I thoroughly described the problem, their only answer is the request to describe the problem and then they dissapear and never come back.
In fact they are appearing as if they were there present, but they are not in software and not on web site. More than 5 years ago, during one of their updates, all the private and anonymized data were published (and it cause dme a lot of problems) and during this time I lost also thousands (!) of pictures in database. Today Im on numbers over 50k and I can see that nothing changed.ġ/They are not able to solve the problems. Already at the beginning there were problems with data transfer to their software, they were not able to solve it and I had to correct by hand whole database of cca 6000 people. I am customer of MyHeritage from 2008, when I transfered my data, unfortunatelly, from Brothrs Keeper. I also just found out i have been overcharged (charged £153 instead of just of £100 - just adds insult to injury.) Awful experience and service.īiggest Con: price for posters, misleading information on website, delivery timescales, customer support
#MYHERITAGE FAMILY TREE BUILDER FULL#
I have now given up hope and asked for a full refund. Calls from the ‘escalation’ are expected to be returned within a ‘few days’!! I have received 3 emails, all of which point to other departments or companies that I need to contact to find out what is happening. Calls to customer services are met by people who have no idea what the status is and who just ‘escalate’ to the ‘head office in Israel’. It is now MORE THAN A MONTH later and i STILL have not received my poster. There is NOTHING to say that a) the posters are starting their journey in the USA and NOTHING to say that shipping outside the USA will take longer.
It was expensive (more than £100 including EXPRESS shipping) and i hoped it would be worth it.Īccording to the My Heritage website, orders placed with express delivery take between 2-4 business days to arrive. I ordered a family tree poster for my father’s birthday. Never order a family tree poster from My Heritage
0 kommentar(er)
